I woke up early this morning all excited to pre-order my iPhone 4. I was up a bit late last night and noticed that the store was down, and with the iPad, pre-orders were available around 8:30am EST, so I planned accordingly. Much to my chagrin, the online system at Apple wasn’t working. Neither was the AT&T system. In fact, it seems the whole pre-ordering process has melted down.
I started digging around the web to find other experiences, and even the people in brick-and-mortar stores are having trouble pre-ordering. The problem, it seems, is on AT&T’s end (who’s surprised?). Requests for account information aren’t being handled properly, and presumably because of the massive traffic AT&T is receiving, every step of the upgrade process is causing errors. As in, you fill out the data for step one (which renews your contract), press enter and get an error. Resubmit until it goes through. Now you have a new contract, but no subsidized phone until you can get step two or three to work.
This especially sucks for the people in brick-and-mortar stores. Cross step one and you’re stuck in the store until AT&T’s system deems you worthy to leave or, as I mentioned, you get a renewed contract but no new phone. Hopefully this will get fixed at some point today, but knowing AT&T, that’s not going to happen. If you have a couple hours to kill and feel like testing your boiling point, head on out to your nearest AT&T retailer for a little fun.
Photo from fOTOGLIF
I woke up this morning to an email from the Apple Store with the above message. The iPhone 4 has started shipping to customers across the country. My phone is currently in Lantau Island, HK.
