Nook owners will be happy with the “holiday certificate”
Posted by Jeff Morgan (12/20/2009 @ 2:46 pm)
In a post regarding Nook delays yesterday I mentioned the Barnes & Noble holiday certificate, a gift card that would be sent to Nook pre-orderers who wouldn’t receive the device by Christmas. There was also some talk of a $10 gift card. Believe me, you want the holiday certificate.
A reader over at The Consumerist emailed in the image he received from Barnes & Noble this week. It included the following information:
If for whatever reason we are not able to ship your Nook in time for arrival by December 24th, with our sincerest apologies, we will send you an email notification on December 23rd with a $100 Barnes&Noble.com Online Gift Certificate to use as you wish at BN.com, including for eBooks that can be enjoyed immediately on your devices enabled with free Barnes & Noble eReader software, and soon, your Nook.
Yup. A hundred big ones for your patience. All you people bitching about canceling your pre-order should shut up and enjoy at least ten free books. For me, this would completely make up for any kind of “lost time” associated with the delay.
Source: The Consumerist
Posted in: Computers, Digital Media, News
Tags: $100 certificate, b&n, barnes & noble, barnes and noble, no nook for christmas, nook, nook delay, nook for christmas, nook shipment
More Nook shipments pushed back
Posted by Jeff Morgan (12/19/2009 @ 3:31 pm)
There seems to be a never ending string of delays associated with Nook shipments. Barnes and Noble’s Mary Ellen Keating, the senior VP of corporate communications and public affairs, has confirmed to TechCrunch that more shipments have indeed been delayed. It seems the company will be offering a holiday gift cretificate and a $10 gift card (maybe not both to every customer) to assuage the anger of affected customers.
I’m amazed B&N couldn’t see this coming. The company made a huge deal about the announcement and for good reason. The device is cool, much better than a Kindle, and it previewed some features that Amazon later copied for Kindle users. So why so many problems? A commenter over at TechCrunch ordered his device on November 12th. That’s a two-month delay without much notice.
The worst part of the story is that B&N had to know this was coming, but it chose to delay giving customers information until a week before Christmas in some cases. That’s pretty terrible PR, regardless of how good the device turns out to be.
