I was a little nervous after all of the iPhone 4 pre-order trouble. After all, what’s the point of pre-ordering a device if you won’t have it on launch day. Lucky for me, Apple has me (and probably most anyone who pre-ordered) covered. My order status has been changed from “not shipped” to “prepared for shipment.”
It wouldn’t be any surprise to see the devices ship out early this week and be held at the distribution warehouse for delivery on the 24th.
There’s at least one guy so pumped about the iPhone launch next Thursday that he’s already in line. And get this, he pre-ordered.
His name is Justin and he stopped by the MacRumors forums to let everyone know why he’s such a fanatic.
Some would say I am crazy, but I say I’m a very determined fan. In fact I just might be one the biggest Apple fans you will actually meet. I have been the first costumer for this store since 2008 when the iPhone 3G was released.
Normally I only camp out over night, but since I do not work due to the fact I am disabled with a seizure disorder and I am not in school at the point, I figure I just make it a fun experience and do it for a week.Yes I did reserve a phone, but again, I’m doing it for a fun experience. I haven’t had a trip or vacation in past 10 years so I figured I make it a full week camping trip.
My setup and location has everything I could need to live for a week, even in the Texas heat. Tent is packed with a sleeping gear, a chair, full ice chest of drinks and food, and the Apple staff have been very nice to me treating me like a king. LOL I also brought a extension power cord for phone charging and things that need power. There is even a portable toilet around the back of the store if needed.
That been said, I’m actually doing really well out here. If anyone gets a chance, come join the fun!
Justin
I’d say you’re crazy, Justin. Super, super crazy.
Source: Dallas News
Despite the insane problems during the iPhone 4 pre-order launch, Apple still sold more than 600,000 pre-orders on day one, according to a company statement. That number includes all the carrier sales, which may not have been recorded in full considering pen and paper was being used at one point and it could take some time to log those orders.
From the Apple press release:
Yesterday Apple and its carrier partners took pre-orders for more than 600,000 of Apple’s new iPhone 4. It was the largest number of pre-orders Apple has ever taken in a single day and was far higher than we anticipated, resulting in many order and approval system malfunctions. Many customers were turned away or abandoned the process in frustration. We apologize to everyone who encountered difficulties, and hope that they will try again or visit an Apple or carrier store once the iPhone 4 is in stock.
At first, 600,000 seemed a little low, but that’s just the people fanatic enough to go out and order the first day it became available.
After today’s crazy iPhone 4 pre-order problems, it’s hard to imagine what the 24th is going to look like.
As I mentioned here earlier today, website pre-ordering was down for both AT&T and Apple for most of the day. I finally got one ordered through Apple, still confirmed for delivery on the 24th as far as I can tell, but a lot of people were stuck staring at an error screen, or worse yet, an AT&T retail store for a few hours.
In case you missed the fun, there were reports of errors in the AT&T system that were granting access to another user’s account when you would log in. The AT&T upgrade system was down to the point that some stores were breaking out pens and paper and the old knucklebusters to take orders. Some stores were only taking down phone numbers and credit card info and then calling customers back to finalize the details of the sale. All in all, it was a crazy day full of AT&T’s failure to manage the load on their system, and the phone still sold out.
Here’s the official word from AT&T:
“Because of the incredible interest in iPhone 4, today was the busiest online sales day in AT&T history. As of Tuesday afternoon, customers who preorder iPhone 4 moving forward will receive their device on June 25 or later, depending on when the order is placed. We’ll email customers with confirmation once their order is placed, and again when it ships. In addition, we will have devices available on a first-come, first-serve basis in our stores beginning on June 24.”
As ever, the resounding sentiment from the tech world sounds something like “jesus christ will you idiots end the AT&T exclusivity already?!?” Seriously, Apple, people want the phone so badly they are willing to put up with mountains of carrier-related bullshit to get the thing. Find someone that doesn’t suck, make them pay you to sell your awesome phone. Thanks.
I woke up early this morning all excited to pre-order my iPhone 4. I was up a bit late last night and noticed that the store was down, and with the iPad, pre-orders were available around 8:30am EST, so I planned accordingly. Much to my chagrin, the online system at Apple wasn’t working. Neither was the AT&T system. In fact, it seems the whole pre-ordering process has melted down.
I started digging around the web to find other experiences, and even the people in brick-and-mortar stores are having trouble pre-ordering. The problem, it seems, is on AT&T’s end (who’s surprised?). Requests for account information aren’t being handled properly, and presumably because of the massive traffic AT&T is receiving, every step of the upgrade process is causing errors. As in, you fill out the data for step one (which renews your contract), press enter and get an error. Resubmit until it goes through. Now you have a new contract, but no subsidized phone until you can get step two or three to work.
This especially sucks for the people in brick-and-mortar stores. Cross step one and you’re stuck in the store until AT&T’s system deems you worthy to leave or, as I mentioned, you get a renewed contract but no new phone. Hopefully this will get fixed at some point today, but knowing AT&T, that’s not going to happen. If you have a couple hours to kill and feel like testing your boiling point, head on out to your nearest AT&T retailer for a little fun.
Photo from fOTOGLIF
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