Category: Apple (Page 36 of 65)

iPhone takes home JD Power customer satisfaction awards

JD Power award.The iPhone has yet again proven that people will put up with some of the worst wireless service in the world just to have a phone they can love. The iPhone won the 2009 JD Power awards for customer satisfaction in both the consumer and business categories.

If you take a look at the breakdown, no other phone came close. Sure, battery life was the iPhone’s weak point, but for all the other criteria, users scored the phone as high as possible. That’s quite a testament to the fanatical love people show for a phone that struggles most with actually making and holding calls, thanks to AT&T’s network.

In other, much less interesting news, LG was the winner for feature phones. Anyone surprised?

What more proof do you need than the iPhone’s sales figures that at the end of the day, it’s customer satisfaction that really matters. Sure your phone might be able to multi-task, it might have a unique, web-based operating system. It might even have the physical keyboard its competitor lacks. But if the whole world likes that other phone better, those features don’t mean a thing.

AT&T ready to allow VoIP calls on 3G

Skype on the iPhone.It seems Apple has one less straw man to throw at investigators over the Google Voice rejection. AT&T has decided, at long last, to allow VoIP calling over 3G connections. VoIP over 3G has been the reason behind a whole slew of app rejections for the iPhone. The change probably comes as a result of the net neutrality discussion, but even so, it’s something I expected AT&T to fight aggressively, not acquiesce to.

The policy change means you can now do some pretty cool stuff, like use Skype anywhere, or the new Vonage app that heralded the VoIP announcement. It also puts a lot of pressure on Apple to push the Google Voice app through. We all know the “duplicating iPhone features,” defense is a load of crap, and this leaves Apple with very little reason for the rejection.

Of course, the policy change also means a lot more data traffic on AT&T’s overtasked network. It’ll be interesting to see how well that holds up.

Adobe brings Flash to the iPhone

Adobe Flash on the iPhone.Where there’s a will there’s a way, and Adobe’s found one. The iPhone was the only smartphone on the market that couldn’t comply with Adobe’s designs for Flash on every handset. Apple has refused to budge, insisting that blocking Flash increases security for the phone. There’s probably some truth to that, but it also isn’t out of the question to think Apple might have its own reasons.

Well Adobe got sick of waiting for Apple to cooperate, so it developed away around Apple’s blockade. For now the fix comes in the form of an additional export method for Flash programs. One option supports Flash, the other makes the program usable on the iPhone. This really opens some doors for Apple developers who might have otherwise shifted to other platforms for support.

To me this is just another great example of taking the control out of Apple’s hands. Sure, Adobe had to play by Steve Jobs’ rules, but it was still able to roll out a product that will have significant impact on the goods available in the App Store. Now what’s holding up that Hulu app?

Palm’s iTunes hacking is less than inspiring

Palm Pre for iTunes?For a phone that’s billed to do things differently from the iPhone, Palm sure has gone to a lot of trouble to make the Pre sync with iTunes. The company released WebOS version 1.2.1 recently, which brings back iTunes sync along with a few maintenance fixes.

The funny thing is, the Pre could sync with iTunes via an xml file, which is an Apple approved and supported method for third-party devices. Instead, Palm keeps trying to find ways to make the Pre look and perform like an iPod, something about which Apple is none to happy. So why bother? Why keep fighting back against every new iTunes update that breaks the functionality?

Craig Hunter, a mobile developer who we’ve talked about for his tough review of the WebOS SDK, said it best:

Clearly, other companies know how to sync painlessly with iTunes music (see RIM’s Blackberry Media Sync for example), so why doesn’t Palm develop a syncing solution for their own hardware? …I seriously question the strategy and brains of any company that ties critical product capabilities to the unsupported use of their competitor’s software. I mean, really? Can it get any more ridiculous? Can you possibly send a more mixed, less confidence-inspiring, “we’re a bunch of hacks who can’t provide our own sync software for our products” message to customers?

Well put, Craig. Well put.

Leaked AdSense ads suggest new Macs

Apple's iMac.AppleInsider dug up some AdSense ads from Google.nl this weekend that suggest the iMac/Macbook/Mac Mini refresh may be coming sooner rather than later. The ads are in Dutch, but the translations could be indications of the rumored upgrades. This is all assuming the ads are from Apple, of course. It seems odd to go to such lengths for a spoof, but I’ve seen dumber things.

I’ll leave the screenshots over at AI, but the text is as follows:

Apple’s Newest MacBook. Thinner, lighter and faster! Free delivery. Order today.

The Brand new iMac. Ultra Thin 20 & 24 inch models. From only € 1099. Apple Store

Apple’s New Mac Mini. Faster and more affordable than ever. From only € 499. Order immediately.

The ads also link back to the localized Apple Store, making things a bit more elaborate than is believable for a hoax. The most convincing ad is the iMac, since “ultra-thin” hasn’t really been part of the ad copy for that machine. The rest could arguably be the same device, just with new ads.

AI also got news that several Apple stores have received new signage in the past few days that is not to be opened until further notice. Trés Mysterieux!

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