FCC looking at Google Voice

Google Voice logo.The FCC is going to be taking a closer look at the Google Voice service to determine whether it should be governed by the same rules as other phone service operators. AT&T has been particularly whiney about the service and the lack of regulation.

The biggest problem AT&T sees is that Google is allowed to block calls that may be too expensive for users, something regular providers aren’t allowed to do. I’m not sure why AT&T has such a problem. It blocks calls all the time. You know, you get halfway into a call and AT&T decides it should be blocked. And you should not be compensated for any lost time. It also blocks your ability to have a truly unlimited data plan and blocks your phone from having basic services despite years of availability on other devices. Really, AT&T is blocking anything it wants, so why not spread the love?

I do find it funny that it took a high-profile app rejection to bring all of this to light. The results of the investigation will likely be applied to other VoIP services like Skype and Vonage, both of which have been around a whole lot longer than Google Voice. The unfortunate thing is that big wireless could gouge features out of customer-focused service because it fears competition.

  

The FCC needs to stop coddling big wireless

Julius Genachowski.FCC Chairman Julius Genachowski sounds pretty pleased with steps wireless providers have taken over the past week. In a speech today he complimented AT&T for its recent 3G over VoIP commitment and Verizon and Google for upcoming Android headsets that will support Google Voice. The speech was among the most pejorative things I’ve read (get the full text here), and I couldn’t help feeling insulted at all the back-clapping going on.

We’re still a long way from a level of consumer respect that I find acceptable, so comments like the following rub me raw:

That’s because all of you are changing the world. You’ve turned clunky one-trick handsets into sleek and powerful mini-PCs. You’ve made the Internet mobile, freeing broadband from the desktop and making it possible to imagine a world where the Internet is available to anyone, anywhere, anytime.

You’re making that possible through the billions you’ve invested, and the billions you plan to invest.

I’m sorry, I guess I didn’t realize how nice the wireless companies have been. It’s almost like they aren’t making billions back through ridiculous airtime and data charges, egregious texting plans, and obscene service outages and dropped call rates. Granted, I don’t line nearly as many pockets in Washington as these companies do, but Genachowski addresses them like spoiled children. “Great job, Timmy. You only punched three girls today, not four, and frankly, two of them deserved it.”

I’m all for government support of broadband expansion and commitments to improved service, but let’s not coddle big wireless. Sure AT&T opened up to VoIP, but it took an FCC investigation to get it there. I pulled crap like this on my parents all the time. Sure, I was nice to my siblings, but as soon as I was alone I was scribbling swear words on the bathroom wall in red Sharpie.

Source: Reuters

  

No Word From The FCC’s Wireless Exclusivity Investigations

John Kerry on his cell.On Monday, senators implored the chairman of the FCC, Michael Copps, to take a closer look at exclusivity contracts between wireless carriers and phone manufacturers. The senators are concerned about the effect those contracts have on competition and innovation in the market place.

“We ask that you examine this issue carefully and act expeditiously should you find that exclusivity agreements unfairly restrict consumer choice or adversely impact competition in the commercial wireless marketplace,” said the letter, which was signed by former presidential candidate John Kerry, among others. I’d say it’s highly improbable that our good senators are concerned about anything other than the AT&T/Apple relationship. Several news sources have cited the LG/Verizon relationship where the Voyager is concerned, but that hardly seems as volatile to the market.

It’s fairly clear that exclusivity, at least in the case of the iPhone, limits consumer choice in a big way. Plenty of people don’t want to be on AT&T, but Apple has said several times that Verizon’s network won’t perform at standards required for millions of iPhones. As far as competition goes, it’s probably safe to say that the iPhone has discouraged innovation and encouraged emulation. The Palm Pre may be the sole example of a phone that took the touchscreen concept and improved on it, allowing multitasking, gesture controls, and adding a physical keyboard.

The senators agreed to meet Wednesday to discuss their concerns and determine whether legislative action was necessary. As of yet, there’s no word from Washington.