The study is a mildly interesting read. It’s no surprise that getting people thinking about a phone is key to sales, but it’s strange that so few phones get it right. I was also really surprised to see that the Pre had done so well. It’s second only to the iPhone in terms of mindshare, though we know the sales aren’t even close. Looks like Sprint really scares people off or the Pre is just an afterthought in iPhone googoo-gahgah-land.

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The world didn’t pay much attention to that plan, though, because frankly, the devices are similar enough for comparison and in the world of cellphones, it’s usually an either/or decision. Either I get an iPhone or I get a Pre. You get the idea.

Sprint has finally caved, taking their first shot straight at Apple’s face. They posted the ad at right on their Facebook page this week, which features the Pre leaning against a chewed-to-the-core Apple. As if they they thought the ad was a little too subtle, it also includes text like, “The Palm Pre does things the iPhone can’t. Run multiple applications at the same time with real-time updates and even save $1200 over two years.”

The ad does seem to be well timed, at least. Original iPhone contracts should be up right around now, and who knows, maybe the Pre will nab a few of those folks away from Apple, but I’m pretty unimpressed with their sales pitch. Run multiple applications? Like…all 30 of them at once? Pitching your multitasking is great if you have some sort of reasonable app selection, but 30? Why not remind people that you’ve got a full keyboard, a flash on the camera, a slick new operating system? Granted, the first two are obvious, but they’re benefits the customer will see immediately, not in six months when you finally release your SDK.

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That’s no secret to Palm, either, and they’re hoping to offer similar support (albeit on a much smaller scale) to win some customers to the Pre. At launch the Pre sold some 50,000 phones and saw 150,000+ apps downloaded in that first weekend. That’s a solid start, but it won’t be long before Pre owners will want more.

Developers released some new Pre apps yesterday, in the midst of the Apple mayhem. The new titles included LikeMe, a restaurant/entertainment recommendation and rating service, and a sports news app for baseball fans. The Pre catalog is still smaller than tiny (like fewer than 50), but the catalog is still in beta, and only a few developers have the kit. As soon as it goes public, I’m sure you’ll see a more rapid influx of applications. Palm should make that happen soon – there’s sure to be a big rush of developers hoping to lure iPhone 3GS customers in the coming weeks.

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In what I find to be the most interesting page (11 if you’re keeping track) of the launch missive, Sprint lays down a heavy warning: “We can’t afford to sell the Pre to the wrong customers.” My knee jerk reaction sounds a lot like “no shit,” especially considering the rumors of a tiny launch stock. But Palm means more than senior citizens and paraplegics. So who is the wrong customer, and why don’t they deserve a Pre?

According to Palm, the wrong customers are the IT business users. The folks who need to run applications. The people with strict mobile device security protocols. A lot of the same people who really want the device. But when those people set foot in a Sprint Store on June 6th, Sprint reps are advised to try to sell them the Treo Pro. This makes sense. Salespeople are there to identify your needs, and then sell you a product to meet or exceed those needs (preferably at atmospheric price points). So why sell you the Pre when it falls short? You should get the phone you need, right?

Right. The Pre isn’t the phone you need. It’s right there in company literature, just mangled and twisted to make it sound like the customer’s wrong, instead of the phone. Make no mistake, though, it’s the phone, and the Pre is going to miss the mark on launch day and probably fade out of existence before long. I’m not talking to you, the individual user who might love Palm’s new features and developer-friendly OS. I’m talking about market share, which is what Palm needs to stay solvent. The Pre was the device to release before Apple sold 20 million iPhones. Before the app store sold a billion apps. Then the Pre could have been Palm’s savior, instead its dying breath.

It’s not that the Pre isn’t a great device. From the hardware to the software, the smooth OS to an overall excellent user experience the Pre is a great device, it’s just the wrong device, and it could be Palm’s last. If the Pre fails to gain significant ground and fast, there’s little hope for a financially stable Palm in the near future.

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