phone fees – Gadget Teaser https://www.gadgetteaser.com Tracking the gadget and tech revolution Sat, 31 Dec 2011 21:20:58 +0000 en-US hourly 1 https://wordpress.org/?v=6.3.8 Verizon abandons new fees https://www.gadgetteaser.com/2011/12/31/verizon-abandons-new-fees/ https://www.gadgetteaser.com/2011/12/31/verizon-abandons-new-fees/#comments Sat, 31 Dec 2011 21:20:58 +0000 https://www.gadgetteaser.com/?p=4475 Public pressure can build quickly in the social media age. Verizon tried to push through a new $2 fee and ended up with a PR nightmare. Verizon Wireless bowed to a torrent of criticism on Friday and reversed a day-old plan to impose a $2 bill-paying fee that would have applied to only some customers. […]

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]]> Public pressure can build quickly in the social media age. Verizon tried to push through a new $2 fee and ended up with a PR nightmare.

Verizon Wireless bowed to a torrent of criticism on Friday and reversed a day-old plan to impose a $2 bill-paying fee that would have applied to only some customers.

The consumer vitriol, which cascaded across Twitter and onto blogs and petitions all around the Web, struck a chord with a company that was clearly not expecting it.

“The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions,” Verizon Wireless said in a statement referring to the reversal.

Everything is changing, as consumers have real power now with social media.

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