According to a story at Apple Insider, Apple and AT&T are looking into a software update that would add features to improve customer satisfaction. Among the rumored list of features are overage alerts, which would offer push notifications if you’re past your text limit, for instance. There’s also the potential for a “Voicemail” tab in the settings app, allowing you to disable the custom voicemail greetings on your own phone and bypass those greetings when you call other AT&T subscribers.

From what we know so far, this plan is a joke. The phone is fine. These features might be nice additions, but as almost every single survey has shown, iPhone owners love the phone and loathe AT&T. Adding these features to the phone will just exacerbate that issue. Sure, callers can get to my voicemail faster, but if I can’t listen to their messages what does it matter?

I don’t need features to improve my experience, I need more reliable service. When AT&T stops wasting time and money on gimmicks like this and allocates those resources to network improvement the average iPhone user experience will improve.

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